FAQ

Do gift cards have expiration dates or non-use fees?

We recognize the importance of consumer awareness regarding all gift cards. Please read the Terms and Conditions printed on the back of your commissary gift card and noted below.

Purchase or use of this card constitutes acceptance of the following terms: CARD AND FUNDS EXPIRE FIVE (5) YEARS FROM THE DATE OF PURCHASE. The amount contained on this gift card may be redeemed for authorized merchandise only at Defense Commissary Agency stores. This card cannot be redeemed for cash or credit. This card cannot be replaced if lost, stolen or damaged. Resale of this card is prohibited without consent. This card is issued by Defense Commissary Agency and administered by Geo. Mijilem & Co. For balance inquiries, please check your last receipt or visit www.decacards.com. For customer service, please contact info@decacards.com.

Can I use the card more than once?

Yes. Commissary gift cards are "multi-use cards", which means that you can use them on more than one occasion.

Multi-use cards will decrease in value each time that you use them, until the balance on the card is zero. After the balance is zero, you can either reload the gift card or simply dispose of it properly. A gift card can be reloaded at any participating commissary location.

Who should I contact if I have a question, comment or concern about a gift card?

Please send an email to info@decacards.com for customer service help.

Will DeCA replace my gift card if it is lost or stolen?

No. DeCA is not responsible for lost or stolen gift cards.

How can I return a damaged card or a card with a balance that will not work?

Please send the full nineteen-digit gift card number to info@decacards.com. Please note the issue you are experiencing. We will check the balance and replace a damaged or otherwise unusable card so long as the reasoning is validated. We reserve the right to not replace cards where validation is not achieved.

Do you provide refunds for purchased gift cards?

Remaining card balances may be subject to a refund as required by law. Please send your request to info@decacards.com.

Can I receive cash back when I make a purchase with a gift card or redeem my gift card for cash?

No. Cash back is not an option at commissary locations, nor can gift cards be redeemed for cash. Gift cards have a declining balance. In other words, the amount available on the card is reduced each time it is used, until the card shows a zero balance.

However, the program administrator, Geo. Mijilem & Co., will provide guidance on receiving the remaining balance on your gift card as a refund as noted in the previous question.

Can the commissary refuse to accept my gift card?

The commissary has the right not to accept any gift card that appears to be altered, copied or reproduced. The commissary may also refuse to accept your gift card if it does not scan on the register and the card number is illegible or missing.

How can I check my gift card’s balance?

A cashier can look up your balance at any manned register. You can also obtain your gift card balance by visiting www.commissaries.com/giftcard.

Where can I purchase commissary gift cards?

Gift cards are available at all commissary full-service checkouts and customer service areas, AAFES Exchange and NEXCOM Exchange locations and can be purchased in any denomination ranging from $5-$300. They can also be ordered online at www.decacards.com in $25 and $50 denominations. Commissary gift cards cannot be redeemed at AAFES and NEXCOM Exchange locations.

How can I purchase commissary gift cards in bulk for my business?

To place a bulk order of commissary gift cards or for answers to questions on bulk orders, please send your request to sales@decacards.com.

Where can a commissary location order gift cards to sell in their store?

Commissary, AAFES and NEXCOM locations may place orders for gift cards to be sold in their stores by submitting their request to orders@decacards.com.

Who can use DeCA gift cards?

Anyone can purchase commissary gift cards, but only authorized commissary customers can redeem them. Click here for details on authorized patrons.

Where can DeCA gift cards be used?

You can use DeCA gift cards at any commissary operated by the Defense Commissary Agency. To check our list of redemption locations, click here. 

Proposition 65

California’s Proposition 65 entitles California consumers to special warnings for products that contain lead and other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We value our customers and hope the following information helps with your buying decisions.

WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or reproductive harm.

Please note that by posting this Proposition 65 warning, we are notifying you that one or more of the Proposition 65 listed chemicals may be present in a product. With products that we sell, the exposure to these chemicals may be of no significant risk to you, but out of caution, we have elected to place this warning on our site to make sure our customers are informed.

For more information on Proposition 65, please click here.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, PayPal and personal or business checks. Please be advised that if you mail us a check, there may be a five – seven business day hold on your order. ACH and wire transfer methods are also available for orders placed with the DeCA Cards team. To reach our sales team, please send an email to sales@decacards.com.
Credit card statements will reflect a charge from either DECA GIFT CARDS, Geo. Mijilem & Co. Inc. or DECACARDS.

If I order using a check, where do I mail payment?

To order using a check, please contact the DeCA Cards team at sales@decacards.com. We will ship your order five – seven business days after your check arrives. Orders paid via ACH or wire will be released upon verification of funds.

Send payments by mail to:

Can I change my order after I have placed it?

Orders are processed and shipped quite rapidly (usually in a few hours), but if you contact us, we will do our best to assist you. Please send an email to orders@decacards.com and include your order number.

What verification methods are used?

We use Address Verification Service (AVS) for all credit card orders to verify accurate billing addresses. Orders placed with an invalid billing address are immediately rejected by our website.

For security purposes, at times, we may request additional information to validate the order.

We reserve the right to cancel orders that do not meet our verification standards.

Can I send the gift card(s) to someone else?

Yes, an order can be shipped to an alternate address. Commissary gift cards can only be redeemed by authorized commissary patrons.

Is there a limit on the number of gift cards I can purchase?

No. There are no restrictions on the number of gift cards you can buy. However, DeCA Cards reserves the right to request “clear funds” for orders of a high dollar value.

What is your privacy policy?

We are very committed to protecting your privacy. We want you to be a repeat customer, and we will not jeopardize that relationship.

For detailed information concerning our privacy policy, click here.

How much do gift cards cost?

Gift cards are available in denominations of $25 and $50 through our eCommerce site. Gift cards can be valued in the amount of your choice ($5-300) for all in-store purchases. No other fees are charged for gift cards purchased in our stores. For gift cards purchased online, a shipping/handling and compliance and processing fee is added to the purchase price.

What are the prices for shipping and handling for consumer orders?

Orders valued at $150 or less have the option to ship First Class Mail at a cost of $2.95 per order.

Orders valued at greater than $150 will ship FedEx – A signature is required for all FedEx orders.

• FedEx Ground - $13.95
• FedEx 2-Day Air - $19.95
• FedEx Next Day Air® - $26.95

Additional Shipping and Handling Information

Please note: The below shipping times are estimates based on when the order is shipped, not placed, and are not guaranteed.

• First Class Mail – Arrives in 7-10 business days.
• FedEx Ground – Arrives in 3-5 business days.
• FedEx 2-Day Air – Arrives in 2 business days (Note – Does not include the day it was shipped).
• FedEx Next Day Air® - Generally have an afternoon arrival.
• We do not ship on holidays, Saturdays or Sundays. Please refer to FedEx.com for their delivery schedules for holidays and service types. Orders submitted and verified after 2:00 pm CT are processed the next business day.
• Orders placed and verified on Friday (or prior to holidays) after 2:00 pm CT are processed the following business day.
• Orders placed and verified on Friday before 2:00 pm CT for overnight delivery will be delivered on Monday. If Monday is a holiday, delivery will be the next business day.
• All orders are charged up to a 3.95% processing and compliance fee.
• We regret that we are not able to ship cards internationally, to APO, FPO addresses or to Puerto Rico.
• A signature is required for all FedEx orders.

Shipments by FedEx

FedEx requires a physical address for delivery as they cannot deliver to a PO Box. If your billing address is a PO Box and you’ve selected to ship your order with FedEx, please confirm your physical shipping address in the “Shipping Address” section of the order process. Shipments by Next Day Air® generally have an afternoon arrival. Note: If your address is physically located outside of the continental United States (Hawaii, Alaska) you cannot choose shipping by 3-Day Express. You must choose 2-Day Air or Next Day Air®. Please be aware that if FedEx is unable to deliver your package due to improper addressing or inability to obtain delivery signature, you will be responsible for subsequent shipping charges if your package must be re-shipped to the correct address.

How does the 5 percent surcharge affect my grocery purchase when I use a gift card?

By law, the surcharge applies to any grocery purchase in the commissary. If the purchase total, including surcharge, exceeds the total amount of the remaining balance on your gift card(s), you must pay the difference, using another method of payment.

Is the gift card exempt from the monthly Korean Rations control?

The purchase of a gift card does not count against your monthly rations. However, all items purchased at commissaries in South Korea are considered part of the monthly ration regardless of the method of payment used.